Call 911 or Campus Police at 704‑687‑2200.
For other crises after hours, you may also contact appropriate residence hall personnel (if you are an on campus student) or the Campus Police (704‑687‑2200). In either case, they will discuss with you the options you have for getting assistance, which may include getting in touch with the counselor on-call or a referral to another resource in the community.
For crises during office hours, students and concerned others can contact the Counseling Center in person (Atkins 158) or by phone (704‑687‑0311). Please let the receptionist know that the situation is urgent, and a counselor will be available to you as soon as possible. See information below about the nature of crisis walk-in services.
Crisis Walk-in Services
Counselors are available to see students in crisis on a walk-in basis during office hours. Students who are not in crisis should make an appointment to see a counselor, which will allow a full assessment of the problem and the development of an assistance plan. Same-day appointments are often available. Rarely is there more than a one-week wait for an initial appointment. In order to help students decide whether to use the crisis service or make an appointment, we offer the following guide:
The staff at the Counseling Center is aware that emergencies requiring immediate attention can exist for students seeking our services. Because of the demand on our services, however, students not in crisis are scheduled for the first available appointment. Appointments are usually available within one week and, often, same-day appointments are available. This information is designed to help you decide whether our crisis services are right for you.
Our crisis walk-ins are designed to assist students who are confronting life-threatening circumstances, current or recent traumatic crises, and serious mental illness.
Examples of such issues include:
- thoughts about harming or killing yourself
- thoughts about harming another person
- recent assault or abuse
- concern about your own safety
- knowledge of another person being abused or assaulted
- hallucinations or mania
- recent death of a loved one or other significant loss
- witnessing or experiencing a traumatic event
If you believe your situation is a crisis that cannot wait for a regularly scheduled appointment, please let us know.
What to expect:
A crisis walk-in session: A counselor will meet with you to do an assessment of the circumstances surrounding your crisis, identify and implement strategies for dealing with the crisis, and make recommendations as to how to proceed. These sessions tend to be briefer than regular initial sessions. A follow-up appointment may be scheduled.
A regularly scheduled initial session: A counselor will meet with you for approximately 45-50 minutes to do a thorough assessment of your counseling needs, help you develop a plan of action, and offer recommendations about how to proceed. Follow-up sessions may also be scheduled.
*With special appreciation to the University at Buffalo Counseling Center.
Important Crisis Resources
National Suicide Prevention Lifeline
Hope Line Network
Local Psychiatric Evaluations (24 hours a day)
Carolinas Healthcare Behavioral Health
Sexual Assault Response
Mecklenburg County Rape Crisis Hotline
Students may also make an initial, confidential contact during business hours with the Counseling Center (704‑687‑0311) or Student Health Services (704‑687‑4617), or a local hospital emergency room.
Students may report assauts to Campus Police at 704-687-2200 or, if in need of immediate assistance, 911.
Shelter for Battered Women
Charlotte-Mecklenburg Police Department
Other local support and evaluation
Mecklenburg County Mobile Crisis Team